Terms of Service

Last updated September 28, 2026

1. Operator and agreement

TraceAll is operated by saasbrella LLC, 30 N Gould St STE 4000, Sheridan, WY 82801, United States. Email: hello@traceall.app. These terms govern your use of traceall.app and the related analytics service. By using the service, you agree to these terms. If you act for a business, you must have authority to bind that business. Account holders must be at least 18.

2. Accounts and workspace access

Provide accurate account information, protect your login, and notify us of unauthorized access. Connect only stores and marketing accounts you are authorized to manage. Workspace owners are responsible for invitations, integration permissions, and shared reports.

3. Service and attribution

TraceAll brings together store orders, marketing reports, and consented storefront events. Reports may include inferred attribution. They can differ from Shopify, Meta, Drip, or other sources because of consent, reporting windows, time zones, platform restrictions, and missing or delayed data. Reports do not establish that an advertisement caused a purchase or that another platform credited a specific order. Review the underlying evidence before making business decisions.

4. Your data and responsibilities

You retain rights to your data. You authorize us to process it to provide, secure, and support the service, including through the integrations you enable. You must provide appropriate privacy notices, obtain required consent, and comply with applicable law and platform terms when deploying tracking or sending conversion events. Do not use TraceAll to bypass consent choices, access another workspace without permission, upload unlawful content, or disrupt the service.

5. Sharing and third-party services

Invited viewers can access the store information made available to them. Anyone possessing a chart share link can view its report until the link expires or is revoked. Links expire after seven days; revocation cannot remove copies already made by recipients. Connected platforms operate under their own terms and policies and may restrict or discontinue access.

6. Intellectual property

We and our licensors retain rights to the TraceAll software, name, and design. You may use the service for your authorized business purposes. These terms do not transfer ownership of our software or your data.

7. Availability and termination

The service is provided as available and may change or experience interruptions. We may suspend access where reasonably necessary to address abuse, security risks, legal obligations, or a material breach of these terms. You may stop using the service and request account closure at hello@traceall.app. Data handling after closure is described in our Privacy Policy.

8. Disclaimers and responsibility

To the extent permitted by law, we do not warrant uninterrupted operation or complete or error-free attribution. We are not responsible for indirect or consequential losses arising from reliance on reports, including lost business opportunities. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, including mandatory consumer protections.

9. Governing law and changes

Wyoming law governs these terms, except where mandatory local law provides otherwise. Contact us first to discuss any dispute. We will update the date on this page when the terms change and give notice of material changes through the service or by email where appropriate.

10. Contact

saasbrella LLC, 30 N Gould St STE 4000, Sheridan, WY 82801, United States. Email: hello@traceall.app.